Frequently Asked Questions

When will my order be ready for shipping?

As soon as you place it, we work hard to make sure our orders are filled and shipped. So if you just made it... probably soon :)

How long does shipping take?

Time spent for delivery often depends on the selected shipping option placed during checkout. Our orders take about 2-3 business days when shipping via our standard shipping option, but guaranteed delivery dates can be ensured through the upgraded shipping option.

Will the order be packaged discretely?

We understand privacy is a concern for some of our customers, especially when they're from different regions. Due to this, we ship orders in unmarked packaging, with no branding or indication of its contents or what they are for.

Who is your shipping carrier?

Please let us know if you have a preferred carrier at highgienickits@gmail.com, if you do not, then it will be whichever gets our products to you the quickest and safest.

What's your return policy?

We accept returns within 15 days of your purchase on unopened products that have not been used.

Do I have to pay sales tax?

Residents of CA, FL, NJ, NV, NY, and PA are required to pay sales tax. Some states, such as PA, may charge additional taxes on particular products.

What shows up on my bank or credit card statement when I purchase from this company?

The company's legal name - Highgienic, LLC

I want to sell your products in my store.

Great! We'd love to have you be our wholesale client! Please send us your business info at highgienickits@gmail.com and we'll be able to get started.